Wednesday, June 25, 2008

Customer Service Comments/Concerns

I've had several requests for contact information for LHLA/Canticle regarding customer service issues (including mailing list/unsolicited phone calls). The Canticle list is being used by another Catholic magazine publisher, and several have received unwanted phone calls.

There have also been a number of issues concerning subscriptions, and the ability to get through to customer service to place an order in a timely fashion.

Please direct your questions/concerns to Rita Perstac, VP Operations, at I know she is working on a survey tool to collect your feedback on the quality of your "Canticle experience," but if you'd prefer not to wait, you may contact her directly at this address.

Feel free to copy me as well: hsaxton(at)christianword(dot)com.



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